Open an Account

Frequently Asked Questions (FAQs)

Opening a Trade account

How do I qualify for a Trade account?
To open a Trade pro-forma account, you must supply the following information. 
  • Your company information (e.g. If applicable: VAT Number, Company Registration Number, Charity Number) 
  • Your full trading address and contact details with a working email address
  • Contact information on the company owner(s) or partners
  • The names and business addresses you want to have the account set up with
If you would like a credit account, then your business must be a limited company with 2 years trading filed with Companies House.
How long does it take to set up a Trade account?
It only takes a couple of minutes to apply for a Trade Account, and we'll aim to have your account open as soon as we can.

Before starting and to make your application as quick as possible, please make sure you have the following details to hand:
  • Your company information (e.g. If applicable: VAT Number, Company Registration Number, Charity Number) 
  • Your full trading address and contact details with a working email address
  • Contact information on the company owner(s) or partners
  • The names and business addresses you want to have the account set up with
Please fill in the New Customer Registration Form.
Do you have a sales representative that can visit me and offer advice?
Yes. If you already have an account and do not have a sales representative, please request through our Contact Us page. If you do not have an account, but have spoken to one of our reps, please fill in the New Customer Registration Form and quote 'Sales Rep' as your referral.
Can I apply for a credit account?
Yes. As long as the company is a limited company and has 2 years of trading accounts that have been filed with Companies House. Acceptance is strictly subject to suitable trade references.

If you are a new customer, please fill in the New Customer Registration Form. Once your account has been set up please follow the link under ‘Request a credit account’ to download a copy of the 'Credit Application Form'. 

This form will need to be completed and returned to Credit Control via Email creditcontrol@pmsplc.com or Post to Credit Control, PMS International Group plc, International House, Cricketers Way, Basildon, Essex, SS13 1ST.

If you already have a pro-forma account with us, please follow the link under 'Request a credit account' to download a copy of the 'Credit Application Form'. 

This form will need to be completed and returned to Credit Control via Email creditcontrol@pmsplc.com or Post to Credit Control, PMS International Group plc, International House, Cricketers Way, Basildon, Essex, SS13 1ST.
I've registered with you but I can't log in
If you are having trouble logging in, please contact the eCommerce Team on 01268 503 350. We will aim to resolve the issue as soon as possible.

If you have forgotten your password, follow the Forgot Your Password? link on the login page and we will send you a link to reset your password. 
Can I add another person to my account so they can order too?
Yes, another user can be added to your account. 

On the New Customer Registration page, follow the Existing Customer link and complete the Existing Customer Information Form and submit. A member of staff will verify the request before online access log in details are sent. Please ensure you have your Account reference number to hand and a personal working email address that will be used as the log in details. 
Can myself and another user use the same email address?
No. For security reasons, we do not allow 2 users to have the same email address. Separate email addresses should be used in order for each user to have their own private log in details.
Can I change my password to something I find easier to remember?
Yes. On the 'Account' panel, follow the link to Change password or alternatively under the 'Your Account' page, follow the link to Change Password. You will have the option to change the password to a generic one we supply or choose something you will find easier to remember.

Ordering

Do I have to order online?
Ordering online is simple and easy; however, you can also place an order via your sales representative or by contacting the Sales Team by phone, fax or email. 

Email: sales@pmsplc.com 
Telephone: 01268 505070 
Fax: 01268 505000
Can I save unfinished orders?
Yes, any orders that have not been submitted will stay in your basket for you to return to at a later date, even if you log out.
What is the minimum order value?
There is no minimum order value for UK or overseas delivery, however delivery charges may apply.
What order number do I use?
When placing an order, an order number will be automatically generated. This can be found on the delivery note upon delivery and on the advice note, if you have requested one. Before submitting your order, on the Confirm Your Order page, you can enter your own order reference.
My request for a credit account is still being processed, can I still order?
Yes, you can still order and pay on pro-forma invoice by Credit Card, Debit Card or Bacs over the phone while your request is being processed. Alternatively, you can pay online via Debit or Credit Card when checking out your order. We accept most major debit or credit cards.
If an item is out of stock online, can I still order it?
Yes. All out of stock items will be added to a back order. You will be contacted by our Sales Team once the items are back in stock.
Is VAT included in the price?
No, VAT will be added at the prevailing rate when you checkout your order and Proceed to Payment.

You will also be advised of the total amount payable by a member of the Sales Team after they have received your order or quotation request.

VAT will be shown on your invoice and delivery note.
How do I know my online order has actually gone through?
Once you have placed your order, your basket will return to £0. You can review your Latest Orders under 'Your Account'.
Do I get an order acknowledgement?
An order acknowledgement is not automatically sent, but you can ask for an advice note to be sent to you. A copy of your submitted orders can be found under 'Your Account' as 'Latest Orders'.
I am having trouble submitting my order
Please follow these steps to submit your online order: 
  • Click on Basket to view your Basket Overview and click on Checkout button
  • If you require a specific week for delivery, click the Delivery Date Request box, found under the Order Information and select a week for delivery. All dates are week commencing.
  • Enter your Reference Number under Your Refence Number (if required)
  • Additional delivery instructions or special requests can be added to the Additional Order Notes/Special Requests box (if required)
  • Agree to Terms of Sale and click Process to Payment
If you are still having trouble processing your order, please contact the eCommerce Team. Tel: 01268 503 350 or Email: b2badmin@pmsplc.com

Payment

What forms of payment are accepted?
The following forms of payment are accepted; 

- Credit Card 
- Debit Card 
- Bacs 

You can pay online during checkout or pay with existing agreement payment terms. We accept most major Credit/Debit cards.
Is my payment secure?
Yes, our payment system through Worldpay is 100% secure.
I want to pay by Bacs, what are the details?
For payment in Sterling only, please use the details below. Otherwise please contact the Sales Team on 01268 505070. 

SORT CODE: 60-08-46 
ACCOUNT NUMBER: 72813490
ADDRESS OF BANK: Natwest Bank PLC, 136 The Centre, Feltham, Middlesex, TW13 4BS 
IBAN NO: GB42NWBK60084672813490
SWIFT NO: NWBKGB2L 

PMS International also has the facility to accept the following credit and debit card payments by telephone at no extra cost: Mastercard, Visa, Visa Electron, Maestro, Solo. 
How long after ordering will payment be taken?
Once the Sales Team have received your order, they will contact you as soon as possible within office hours to confirm your order, take payment, if necessary, and organise delivery.
How do I get a copy invoice, remittance advice or debit note?
Please contact us through the Contact Us Page to request a copy invoice.
How will I receive my invoice?
If your order is being delivered on a PMS Van, then you will receive your invoice along with delivery. If a carrier is being used, then your invoice will be posted to you.

Delivery

Do you ship outside the EU?
Yes. Please contact our Export Department 01268 505039 for advice.
Is there a delivery charge?
UK Orders to most mainland areas over £200 are free of charge, otherwise:

Orders under £100 = £10 Delivery Charge 
Order between £100 - £200 = £5 Delivery Charge 

In addition to other overseas locations the following UK postcodes may be subject to delivery surcharges.
Postcode Area
AB10-AB25Aberdeen
AB30-AB56Aberdeenshire, Banffshire, Kincardineshire
BTNorthern Ireland
GYGuernsey
HSOuter Hebrides, Isle of Lewis, Isle of Scalpay and other areas
IMIsle of Man
IVInverness
JEJersey
KA27 & KA28Isle of Arran, Isle of Cumbrae
KW1-KW14Orkney Islands and other areas
PA20-PA80Argyll, Isle of Bute and other areas
PH1-PH44Perthshire, Inverness-shire and other areas
PH49 & PH50Argyll
PO30-PO41Isle of Wight
TR21-TR25Isle of Scilly
ZEShetland Islands


For overseas orders please contact our Export Sales Department on 01268 505039 for applicable carriage charges.
Can I amend the delivery address for my order?
Yes, please contact the Sales Team 01268 505070 immediately to allow for your request to be made in time for dispatch.
Can I add a new delivery address when I order?
Yes, there are two ways to add a new delivery address. 

1. If you wish to add an address but do not wish to order to at this time, please use the Contact Us form and ask us to permanently add a new delivery address to your account.
2. If you are in the process of placing an order online, click on 'Change delivery address' and select 'Add Delivery Address'. The new address will appear under Available Delivery Addresses which you can select for your delivery.
Can I collect my order?
Yes. The sales team will contact you to take payment for your order (if pro-forma) and organise delivery or collection. Please state at this time that you would like to collect your order.
Can I specify a named day for delivery?
When ordering online, you will have to choose a week commencing date for your delivery. You can add special notes at the bottom of your order if you wish to request a preferred date. The Sales Team will try their best to fulfil your requirements, please consider busy periods of the year.
Can I track my order/delivery?
If you would like to know the status of your delivery, please contact the Sales Office 01268 505070 and our staff will be more than happy to help.
Will there be a delivery note?
Yes. You will receive a delivery note with your order and we recommend that you check your order upon delivery or soon after.
What if I missed the delivery of my order?
If you have missed your delivery, please contact the Sales Team as soon as possible 01268 505070.
Missing or incorrect items
If you have received a delivery with missing or incorrect items, you must always advise us in writing either via email sales@pmsplc.com or fax 01268 505000 then our Admin team will investigate and advise action if due. You will need to provide the following details:

- Account Number 
- Order Number 
- Product Code & Description 
- Missing or Incorrect?

Contact Us

How do I contact Gosh! Designs?
Please see below contact information for each department : 

Head Office 
Telephone: +44 (0)1268 50 50 50 
Opening Hours: 09:00 - 17:30  
Email: reception@pmsplc.com

Sales Office 
Telephone: +44 (0)1268 50 50 70 
Opening Hours: 09:00 - 17:30 
Email: sales@pmsplc.com

Transport Department 
Telephone: +44 (0)1268 50 51 10 
Opening Hours: 07:00 - 19:00 
Email: transport@pmsplc.com

Credit Control Department 
Telephone: +44 (0)1268 50 50 13 
Opening Hours: 09:00 - 17:30 
Email: creditcontrol@pmsplc.com
What are your opening hours?
Please see following opening hours Monday – Friday for each department:
Head Office: 09:00 - 17:30 
Sales Office: 09:00 - 17:30 
Credit Control Department: 09:00 - 17:30 
Transport Department: 07:00 - 19:00
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